Using Riva Payments’ online chargebacks tools, your organization can receive and adjudicate chargebacks online, which leads to significant savings in time and costs when compared to paper-based chargebacks processes.

Our automated chargebacks tools:

• Facilitate online acceptance, rebuttal and submission of chargeback items
• Reduce adjudication timeframes
• Eliminate paper
• Match chargeback items to original transactions
• Allow you to upload and attach notes and other supporting documentation to chargeback records
• Present a comprehensive list of all chargebacks, including the current statuses of chargebacks, the number of days they have been open, brief descriptions of chargeback reasons and the amounts disputed.

What’s more, our dedicated customer support team will work with you to address complicated chargeback issues.